Terms & Conditions

These Terms and Conditions constitute a legally binding agreement between you ("Customer", "Passenger", or "You") and CABS WALTON ("the Company", "we", "us", or "our"), a licensed Private Hire Vehicle (PHV) operator in the borough of Elmbridge, Surrey, United Kingdom.

By reserving a taxi, private hire vehicle, or airport transfer through our website (cabswaltononthames.co.uk), over the phone (01932 250 250), via email, or through WhatsApp, you confirm that you have read, understood, and irrevocably accept these Terms & Conditions.

• "Company": CABS WALTON, operating base at High Street Weybridge, Surrey KT13 8AB.
• "Customer / Passenger": Any individual, business, or agent making a booking or travelling in a Company-dispatched vehicle.
• "Driver": A licensed, DBS-checked private hire driver authorized and dispatched by CABS WALTON.
• "Booking": An agreed reservation for carriage entered into between the Customer and the Company.
• "Waiting Time": The duration during which a driver waits for a passenger past the scheduled pickup time or after flight touchdown.

To ensure availability and punctuality, we recommend booking advance journeys at least 4 to 24 hours prior to travel, especially for airport departures and early morning transfers.

A booking is officially confirmed once you receive our automated digital booking confirmation email, SMS, or confirmation from our dispatch controller.

All quotes provided by CABS WALTON are calculated based on mileage, vehicle class selected, time of day, and toll requirements:

• Fixed Pricing: Quoted prices are fixed for direct, uninterrupted journeys between agreed pickup and drop-off points.
• Payment Methods: We accept cash directly to the driver, major debit and credit cards (Visa, MasterCard, American Express), and pre-approved corporate billing.
• Additional Stops / Via Routes: Any unscheduled route deviations, additional pickups, or drop-offs requested by the passenger during the trip will incur an extra charge (typically £5 to £15 depending on distance and detour).
• Tolls & Statutory Charges: Airport drop-off/pickup terminal barrier fees, London Congestion Charge, and Dartford Crossing tolls will be specified in your quote or invoiced at cost.
• Bank Holidays & Festive Periods: Journeys booked on Christmas Day, Boxing Day, and New Year's Eve/Day may attract a seasonal surcharge (50% to 100%), which will always be communicated in advance before booking confirmation.

Excess Waiting Charges: If baggage delays, immigration interviews, or other circumstances exceed the 45-minute free window, additional waiting is charged at £25.00 to £30.00 per hour (pro-rata in 15-minute increments), plus actual airport car parking tariffs beyond the initial period.

Meet & Greet Service: If requested, your driver will wait in the arrivals hall holding an electronic name board or printed sign.

We understand that travel plans can change unexpectedly. Our cancellation policy is designed to be fair to both customers and professional drivers:

Passengers must choose a vehicle class appropriate for their passenger count and luggage volume:

Safety Constraint: Under UK transport regulations, drivers are legally prohibited from carrying unsecured heavy luggage on passenger seats where it obstructs mirrors or poses hazard. Drivers reserve the right to refuse carriage if luggage exceeds vehicle safety thresholds.

We are dedicated to providing a safe, clean, and pleasant environment for both passengers and drivers:

Under UK law (Section 15 of the Road Traffic Act), children may travel in the rear of a licensed taxi or private hire vehicle without a child car seat if the driver does not have one, provided they use an adult seat belt if aged 3 or over.

However, customer peace of mind is paramount. You are welcome to supply your own child car seat. For round-trip airport transfers, we can safely store your car seat at our Weybridge headquarters and return it with your driver for your homecoming arrival. Please request this at the time of booking.

CABS WALTON exerts every effort to ensure vehicles arrive and deliver passengers strictly on schedule. However, we cannot accept liability for delays or losses resulting from circumstances outside our reasonable control ("Force Majeure"), including:

• Severe motorway traffic gridlocks, highway accidents (e.g. M25, M3, M4, A3), or sudden road closures.
• Extreme weather phenomena (flooding, snow, ice, or storm alerts).
• Flight diversions, airport terminal security shutdowns, or customs hold-ups.
• Unforeseen mechanical breakdowns (in which case a replacement vehicle will be dispatched as promptly as possible).

In no circumstance shall the Company be liable for indirect or consequential financial losses (including missed airline connection tickets, non-refundable hotel reservations, or missed meetings). We strongly recommend all passengers hold comprehensive travel insurance and allow ample travel contingency time.

Any personal belongings found in Company vehicles by drivers are promptly logged and handed over to our dispatch office in accordance with Elmbridge Council licensing rules.

If you suspect you have left an item behind, please call us immediately on 01932 250 250 with your booking details. Items can be collected in person free of charge from our operating base, or redelivered to your address for a standard mileage delivery fee.

These Terms and Conditions and any contractual disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

Both parties submit to the exclusive jurisdiction of the English courts. CABS WALTON operates under private hire operator regulations governed by Elmbridge Borough Council and the UK Department for Transport.